Refund and Returns Policy

Golden Aura – Return & Exchange Policy

At Golden Aura, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

🛍️ Return Policy

  • Eligibility: Items must be returned within 7 days of delivery.
  • Products must be unused, unwashed, and in their original condition with tags and packaging intact.
  • Sale or discounted items are non-returnable unless defective.
  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

🔄 Exchange Policy

  • We accept exchanges for size or item changes within 7 days of receiving your order.
  • Exchanges are subject to stock availability.
  • Please contact us via WhatsApp or Email before sending the item back.

📦 Steps to Return or Exchange

  1. Contact us on WhatsApp or Email with your order number and reason.
  2. Wait for confirmation and instructions.
  3. Send the item back to the address provided.
  4. Once we receive and inspect the item, we will process your refund or exchange.

💳 Refund Policy

  • Refunds (if applicable) will be processed within 5–7 business days via the original payment method.
  • Cash on Delivery orders will be refunded as store credit or bank transfer.

📞 Need Help?

Feel free to reach out through:

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